Customer Service Charter
Our vision is to help build vibrant Rural & Urban communities. We aim to strengthen the capacity of individuals and communities to take advantage of change within Australian society.
To achieve this vision, we work in partnership with all levels of government, funded services, communities, private and public companies and individuals to identify needs and find solutions.
The core values on which the culture of the Fourways Group is based are those of: Customer Service, Integrity, Respect, Collaboration, Learning and Consumer Focus. These values ensure responsive and accountable service to the people of Australia and overseas countries.
The Fourways Group Customer Service Charter provides an outline of the level of service individuals can expect when accessing Fourways Group services.
What you can expect from us
Quality responsive services
We will attend to your enquiry promptly. This means that:
we will endeavour to return phone enquires promptly.
if the person you talk to cannot answer your enquiry, they will put you in touch with someone who can give you an appropriate response
we will respond to all your letters and emails
if you lodge a complaint, we have a dedicated complaints person who will work with you to understand and address your concerns.
Please see the contact details below should you wish to lodge a complaint.
Courtesy and respect
We will treat you with courtesy and respect.
Fair and equal services
Our staff are aware of the cultural diversity of our communities. We will provide services in a fair and equitable way. Re Equal Opportunity Act 1984
Because we want everyone to be treated fairly, we will ensure where possible we have premises and facilities that you can access easily.
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Fourways Group Customer Service Charter
You will receive up-to-date and accurate information. Whenever possible, our staff will explain the decision-making processes and their impact. If we cannot assist you, we will do our best to refer you to someone who can.
We will treat your personal and confidential information with sensitivity. We will collect, store and use your personal and confidential information responsibly. Please note that in some circumstances, we may be required by law, to release your information without your consent.
Occupational Health and Safety
The Occupational Safety and Health Act 1984, encourages and improves standards for occupational safety and health in the workplace by involving people in the identification of hazards.
All employees and contractors are duty-bound to follow and implement the WA Occupational Safety and Health Act 1984. By providing a safe working environment and taking reasonable steps to protect themselves, customers and others in the workplace by following safe work procedures and using protective equipment when required.
How you can assist us tell us your needs
Help us to understand your needs so that we can give you the best possible service. You can do this by talking with our staff and participating in the consultation activities we conduct. We will listen to you. Tell us if things change for you
Please tell us if there are changes we should know about, for example, changes to your contact details.
Tell us how we are doing
If something happens that you like or do not like about our service, please let us know. We want to ensure your issues are heard. You can tell us in a way that suits you:
Talk to your consultant or manager.
Contact us online at fourwaysgroup.biz
Or email to : firstname.lastname@example.org
Call us on: 61+ 0428 899 010 (8 am – 5 pm, Monday to Friday wst).
Write to us at:
Fourways Group Pty Ltd
4 Lionel Street, Byford WA 6122